01Can you work with our existing website?+
Usually, yes. We first check whether the current site can support the pages, technical fixes and tracking the plan needs. If patching it would cost more than a rebuild or keep creating the same problems, we will show you why before recommending a new site.
02Do we need a diagnostic, a full audit or a monthly retainer?+
A small, straightforward site can often start with the £500 diagnostic. A larger site, a migration, a long list of indexing problems or several markets usually needs the full audit from £1,500. Monthly work starts from £500 when there is a clear implementation plan rather than a vague promise to “do SEO”.
03What will you actually do each month?+
The written scope names the priority work for that month. It may be technical fixes, service or product pages, internal links, Google Business Profile work, case-study proof, content improvements or measurement. A focused £500 retainer does not pretend to cover every SEO task at once.
04How do you measure a qualified enquiry?+
We agree the useful actions for your business, such as calls, quote forms, bookings, trade-account applications or completed orders. We track those alongside Search Console visibility and page performance so a traffic increase is not presented as a commercial win on its own.
05How long before we can judge whether SEO is working?+
The baseline and obvious technical fixes can be established in the first weeks. Early movement is usually assessed over 8–12 weeks, while competitive organic growth often takes three to six months or longer. We cannot control when Google changes a result, so we report the evidence rather than promise a date.
06What is the difference between SEO and GEO?+
SEO improves how your business appears in traditional search results such as Google. Generative engine optimisation focuses on whether answer engines can understand, source and cite your business when someone asks a conversational question. The foundations overlap, but the research, content formats and measurement are different. See our Generative Engine Optimisation service for that separate scope.
07Do you use AI to write our content?+
We use AI to speed up research, analysis and quality checks, but Chris and Kay remain responsible for the strategy, claims, editing and published work. We do not fill websites with unreviewed generic articles or invent experience your business does not have.
08Do you build or buy backlinks?+
We do not sell bulk backlink packages. If off-site authority is the real constraint, we will show you and scope credible partnership, citation, supplier, trade-publication or digital PR work separately. We will not hide paid spam links inside a monthly report.