Privacy Policy.

Last updated: April 2026

1. Introduction

Happy Webs ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or engage with our services.

We are based in Tameside, Greater Manchester, and operate primarily within the United Kingdom. For the purposes of data protection legislation, we are the data controller.

2. What Data We Collect

We may collect and process the following personal data:

• Contact information: name, email address, phone number, and business name when you submit a form, request a quote, or contact us directly.
• Technical data: IP address, browser type, operating system, referring URL, pages visited, and timestamps collected automatically when you browse our website.
• Usage data: information about how you interact with our website, including page views, time spent on pages, and navigation paths.
• Communication data: records of correspondence when you contact us via email, phone, or through our website forms.

3. How We Use Your Data

• To respond to your enquiries and provide the services you have requested.
• To send you project updates, proposals, and invoices related to our services.
• To improve our website, content, and user experience.
• To comply with legal obligations and protect our legitimate business interests.
• To send you marketing communications, but only where you have given us explicit consent to do so.

4. Cookies

Our website uses cookies and similar technologies to distinguish you from other users. For full details see our Cookie Policy.

5. Analytics & Behavioural Tracking

We use two analytics services to understand how visitors use our website and to improve it:

• Google Analytics 4, anonymous traffic and engagement statistics. IP addresses are anonymised; no personal data is shared with us.
• Microsoft Clarity, heatmaps and session replays of how visitors interact with pages. Clarity masks form inputs, passwords, payment fields, and any element marked sensitive by default, so personal data you type is never captured. Microsoft processes the data on our behalf and does not sell or share it. Full details in Microsoft's Privacy Statement.

Both services are optional and load only after you accept analytics cookies in the consent banner. You can decline them without affecting the core site.

6. Third Parties

We may share your personal data with trusted third parties who assist us in operating our website, conducting our business, or servicing you, including hosting providers (Cloudflare), analytics services (Google Analytics 4, Microsoft Clarity), email providers, and payment processors. We will never sell or lease your personal information.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions and project records are typically retained for six years following completion of a project.

8. Your Rights

Under data protection legislation, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate or incomplete personal data.
• Request deletion of your personal data where there is no compelling reason for continued processing.
• Object to processing of your personal data for direct marketing purposes.
• Request restriction of processing of your personal data.
• Request transfer of your personal data to another party.
• Withdraw consent at any time where we rely on consent as our legal basis for processing.

To exercise any of these rights, email us at hello@happywebs.co.uk.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption, and we follow industry best practices for data handling.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have any questions about this privacy policy or our use of your personal data, please contact us at hello@happywebs.co.uk or call 0161 399 6546.