The Operational Plumbing Hospitality Always Lacks.
Hospitality businesses run on tight margins and rely on a few people doing many things. The workflow plumbing — bookings → kitchen → accounts → suppliers → customer comms — is usually held together by manual handoffs and goodwill. We build automation that turns that plumbing into something invisible, reliable, and scalable.
The promise
Where it hurts
The pubs, restaurants & hotel-restaurant groups reality.
Group booking takes deposit. Where does that data go? Kitchen needs the menu choices and dietary list — when, and from whom? Accounts needs the deposit logged. Customer needs a confirmation, reminders, the night-of details. Right now each step depends on a person remembering. Compounded across 50 bookings a week, friction is significant.
What we actually build
Tuned for pubs, restaurants & hotel-restaurant groups.
Booking → kitchen handoff
Group bookings flow to kitchen with menu choices, dietary notes, special requests, and timing. Single-source-of-truth — no whiteboard, no email forwarding.
Booking → accounts handoff
Deposits logged, monthly events reconciled, multi-site billing consolidated. Accounts team focuses on financial control, not data entry.
Customer comms sequences
Booking confirmation → pre-visit reminder → night-of details → post-visit follow-up. Personalised, automated, on-brand.
Supplier ordering
F&B and consumables ordered against the booking calendar — smart auto-orders based on the week's confirmed events rather than blanket weekly orders.
Typical stack
We integrate with what you have.
- Booking system (OpenTable, ResDiary, etc.)
- Square / Lightspeed / Toast
- Xero / QuickBooks
- Supplier portals / EDI
- Email + WhatsApp Business
If your stack isn't listed, ask — almost always we can integrate. We've connected to bespoke MES, ancient on-prem systems, and email-only interfaces.
Pricing
Fixed fee, phased delivery.
£4,800–£18,000 depending on scope and number of sites
From £4,800
Workflow automation for pubs, restaurants & hotel-restaurant groups
- Workflow audit + industry-specific spec
- Build, integrations, and tuning to your real data
- Live deployment in your environment
- Ongoing tuning + accuracy monitoring
Questions
Things people in this industry ask us.
01 Will the front-of-house team need to learn new software?
No — we work alongside the systems they already use. Most of the automation is invisible to FoH; they'll just notice that the kitchen has the dietary list when they need it, accounts has the deposit logged, and the customer got their reminder.
02 How does it handle last-minute changes?
Changes propagate through the workflow automatically. Customer moves an event date — kitchen, accounts, and reminder sequence all update. No "did anyone tell…?" panics.
03 Can it work for multi-site groups?
Yes — and that's often where the biggest ROI sits. Multi-site groups have proportionally more cross-team handoffs and more chances for things to fall through. Centralised workflow with per-site customisation is the sweet spot.
04 What about Christmas party season?
Christmas is exactly where this pays. The automation scales without adding bookings coordinators; group enquiry triage runs 24/7 through the booking peak; reminders cut no-shows on Christmas party bookings (which have historically high no-show rates).
05 How fragile is this?
Less than the manual process. Every step logged. When something fails, you know within minutes. The system runs reliably through evenings, weekends, and holidays without supervision.
Same pattern, different industries
Related solutions.
Let's see if we can help.
A 15-minute chat with Chris & Kay. No slides. No pitch deck. You tell us what's on your plate; we follow up by email with real thinking.