From Order to Installed — Without 100 Handoffs.
Door manufacturing combines factory production with field install. Every job touches sales, production, logistics, install teams, and customer service. Manual handoffs between those teams are where margin gets lost and customers get frustrated. We build the automation that keeps every job moving smoothly from confirmed order through to signed-off install.
The promise
Where it hurts
The door & window manufacturers reality.
Order accepted, configuration locked, production scheduled, materials ordered, manufactured, kitted, delivered, installed, signed off, invoiced. Ten handoffs minimum. Each handoff today depends on a person making a phone call, sending an email, updating a spreadsheet. When the install team can't reach the customer to confirm the date, the job sits. When production is ready but install isn't scheduled, units go into storage. Compound friction.
What we actually build
Tuned for door & window manufacturers.
Order → production handoff
Confirmed orders flow straight to production with the full configuration, drawings if needed, install requirement, and target delivery date. Production sees everything at once, not in dribs from email.
Customer scheduling automation
Install dates booked via automated customer scheduling — link sent at the right point in the flow, customer picks a slot, your team confirms availability, calendar locked.
Install team logistics
Day-of-install packs generated automatically: addresses, contact details, unit details, special instructions. Sent to the install team's phones. Snag list captured on completion.
Snag and warranty handling
Snags logged at install. AI triage routes to the right team (manufacturer, install team, supplier) with context. Warranty queries linked back to the original install record.
Typical stack
We integrate with what you have.
- Custom production systems
- Sage / Xero
- Calendly / customer scheduling
- WhatsApp / SMS for install teams
- CRM
If your stack isn't listed, ask — almost always we can integrate. We've connected to bespoke MES, ancient on-prem systems, and email-only interfaces.
Pricing
Fixed fee, phased delivery.
£5,000–£20,000 depending on scope and integration depth
From £5,000
Workflow automation for door & window manufacturers
- Workflow audit + industry-specific spec
- Build, integrations, and tuning to your real data
- Live deployment in your environment
- Ongoing tuning + accuracy monitoring
Questions
Things people in this industry ask us.
01 Will the install team actually use this?
Yes, when it's built for them — mobile-first, simple, integrated with WhatsApp or SMS where they already work. We've seen install teams adopt the tooling faster than office teams because the UX is built around their reality, not a desktop screen.
02 How does customer scheduling work?
Customer gets a link, picks from your available slots, your team confirms. Friction-free for the customer; no phone-tag for your scheduling team. Reschedules handled the same way.
03 What about emergency / rush jobs?
Routed to a manager-attention queue with the right priority. The automation handles the standard 90% flow; emergencies get human routing with full context.
04 Can this work with our existing production system?
Yes — we extend or wrap your current system rather than replace it. Most door manufacturers we've looked at have decent production setups; what's missing is the workflow layer that glues sales → production → install together.
05 What about warranty and snag returns?
Snags captured at install with photos. Warranty queries six months later pull up the original install record, the parts used, the install team. AI triages and routes — most snags route directly to the right team without a manager touching them.
Same pattern, different industries
Related solutions.
Let's see if we can help.
A 15-minute chat with Chris & Kay. No slides. No pitch deck. You tell us what's on your plate; we follow up by email with real thinking.