What we need to see
Recent anonymised enquiries, your service area, qualification rules and the replies your team is happy to send.
Enquiry triage · Property & estate agents
Every Portal Enquiry Replied To. Within Minutes.
Rightmove and Zoopla send you enquiries 24/7, and the response time on those enquiries is what determines viewing-to-offer conversion. AI triage handles every enquiry in under five minutes, qualifies the applicant, books a viewing automatically, and routes hot leads to your negotiator with full context.
Tell us the task, your current tools and where the work gets stuck. We will help you choose a sensible first scope.
The property & estate agents reality.
Property listed on Rightmove → enquiry arrives at 11pm Sunday → nobody sees it until 9am Monday → applicant's already booked a viewing with a competitor. Response time on portal enquiries is brutally measured: faster response = more viewings = more offers. Right now you're losing on a metric that's easy to fix.
The work in context · Illustrative scenes
Start with the property & estate agents workflow.
Use representative inputs from the business to scope enquiry triage. Agree what the system prepares and what a person needs to check.
Make the handover part of the build.
Test normal work, missing information and failures with the team, then hand over clear review steps and practical guidance.
Tuned for property & estate agents.
01
Instant first response
Enquiry arrives → AI replies within 5 minutes, confirming receipt, suggesting viewing slots based on owner availability, asking qualifying questions (timescale, chain status, mortgage in principle).
02
Applicant pre-qualification
Where the applicant provides info, AI runs preliminary affordability check (chain position, timescale, deposit indication). Flags qualified applicants to negotiator.
03
Viewing automation
Slot offered, accepted, calendar locked. Owner notified. Pre-viewing pack sent to applicant. Reminder sent day before.
04
Post-viewing feedback
AI follows up after the viewing for feedback. Feedback packaged for vendor. Negotiator gets a clean briefing without chasing.
We integrate with what you have.
- Rightmove / Zoopla / OnTheMarket
- Property CRMs (Reapit, Alto, Jupix, Veco)
- Calendly / property-specific viewing schedulers
- Email + SMS
- AML/KYC platforms
We check your software version, available API or export, access permissions and any supplier fees before quoting. If a reliable connection is not available, we will explain the practical alternatives.
Prove it on your own work first.
How we judge the pilot
Compare response time, correct routing and qualified enquiries, including urgent messages and poor-fit requests.
What stays in your hands
Agree which acknowledgements can send automatically. Quotes, sensitive replies and uncertain classifications go to a person.
Fixed fee, phased delivery.
£3,200-£10,000 for build, ~£250-£500/month for hosting
From £3,200excluding VAT
Enquiry triage for property & estate agents
- Workflow audit + industry-specific spec
- Build, integrations, and tuning to your real data
- Deployment, handover and agreed access controls
- Hosting, AI usage and ongoing support quoted separately
Things people in this industry ask us.
01Will applicants spot it's AI?
Within minutes they get a personalised, useful reply offering viewing slots. That's vastly better than the 12-hour silence they'd get otherwise. The reply sounds like your agency because we tune on your past communications.
02How does it qualify applicants?
Polite first-touch asks for: timescale, chain position, financing status (cash buyer, mortgage in principle), criteria flexibility. Captured to your CRM. Negotiator sees a qualified record before they call.
03What about AML/KYC?
Pre-viewing AML can be triggered automatically, appropriate for higher-value or off-market listings. For standard residential, AML typically happens at offer stage; the automation just makes sure the trigger doesn't get forgotten.
04Does it integrate with our property CRM?
Yes, Reapit, Alto, Jupix, Veco. Captured enquiries flow into your CRM as applicant records with all the data points. Negotiator opens the CRM and sees a complete picture.
05What about lettings?
Lettings enquiries handled the same way, and arguably the gain is bigger here because tenant volumes are higher and response speed is more competitive.
Zoom out.
Related solutions.
Keep exploring
Turn the idea into a working system.
What could work
better for you?
A new website. More customers. Less admin.
Tell us where you want to get to. Chris or Kay will reply within one working day.