Every Enquiry Read. Every Lead Followed Up.
Hospitality enquiries arrive in many shapes: tables, group bookings, weddings, function rooms, wake bookings, supplier reach-outs, and the occasional complaint. Right now they all queue in one inbox and get handled in order of arrival. AI changes that — fast classification, intelligent routing, and personalised first responses while your team focuses on the room.
The promise
Where it hurts
The pubs, restaurants & hotel-restaurant groups reality.
You can't hire someone whose job is the inbox. You also can't afford to let group enquiries go cold for a day while the team is running service. AI is the only realistic answer: fast, accurate triage that runs 24/7 and handles the boring first-pass work so your people can do the work that needs a human.
What we actually build
Tuned for pubs, restaurants & hotel-restaurant groups.
Classify by enquiry type
Table booking, group enquiry, event/wedding, function room, wake/funeral, supplier, complaint, marketing pitch. Each gets routed differently with appropriate urgency.
Draft personalised replies
Not "thanks for your enquiry." A real first reply: what we can offer, our availability, a question to move it forward. Sent automatically for low-risk replies, queued for human review for the higher-value ones.
Sensitive cases escalated
Complaints, allergy concerns, accessibility requirements — flagged for human handling immediately. AI doesn't try to handle these; it just makes sure they reach the right person fast.
Follow-up on cold enquiries
Group enquiry no reply after 3 days? Polite nudge. 14 days? Final check-in. Personalised every time, referencing the original enquiry. Never harassing, always friendly.
Typical stack
We integrate with what you have.
- Email (Gmail / Outlook)
- Website contact forms
- WhatsApp Business
- OpenTable / ResDiary
- CRM / customer database
If your stack isn't listed, ask — almost always we can integrate. We've connected to bespoke MES, ancient on-prem systems, and email-only interfaces.
Pricing
Fixed fee, phased delivery.
£3,200–£8,000 for build, ~£200–£500/month for hosting
From £3,200
Enquiry triage for pubs, restaurants & hotel-restaurant groups
- Workflow audit + industry-specific spec
- Build, integrations, and tuning to your real data
- Live deployment in your environment
- Ongoing tuning + accuracy monitoring
Questions
Things people in this industry ask us.
01 Won't customers know it's AI?
They're getting a personalised, relevant first reply within minutes — that's the only thing they care about. The replies sound like your venue (because we tune on your past replies), and a human reviews higher-value ones before they send.
02 How does it handle allergy or accessibility queries?
These are flagged as sensitive and routed to a human immediately. AI does not draft replies to allergy or accessibility queries — it just makes sure they reach the right person with priority.
03 Can it handle multi-site enquiries?
Yes — enquiries are routed to the right venue based on the venue mentioned, the geographic area, or the type of enquiry. For groups asking "do you have venues in X and Y", the response covers both sites.
04 What about phone enquiries?
Voicemails transcribed and routed through the same pipeline. For live calls, your team takes them — but they get a quick summary of the caller's history before they pick up.
05 Will it integrate with our booking system?
Yes — confirmed bookings flow to your booking platform (OpenTable, ResDiary, etc.). AI handles the triage and reply; the booking system handles the actual reservation.
The pattern
See enquiry triage for other industries.
Enquiry triage
Half your enquiries are tyre-kickers.
Same pattern, different industries
Related solutions.
Let's see if we can help.
A 15-minute chat with Chris & Kay. No slides. No pitch deck. You tell us what's on your plate; we follow up by email with real thinking.