What we need to see
Recent anonymised enquiries, your service area, qualification rules and the replies your team is happy to send.
Enquiry triage · Pubs, restaurants & hotel-restaurant groups
Every Enquiry Read. Every Lead Followed Up.
Hospitality enquiries arrive in many shapes: tables, group bookings, weddings, function rooms, wake bookings, supplier reach-outs, and the occasional complaint. Right now they all queue in one inbox and get handled in order of arrival. AI changes that, fast classification, intelligent routing, and personalised first responses while your team focuses on the room.
Tell us the task, your current tools and where the work gets stuck. We will help you choose a sensible first scope.
The pubs, restaurants & hotel-restaurant groups reality.
You can't hire someone whose job is the inbox. You also can't afford to let group enquiries go cold for a day while the team is running service. AI is the only realistic answer: fast, accurate triage that runs 24/7 and handles the boring first-pass work so your people can do the work that needs a human.
The work in context · Illustrative scenes
Start with the pubs, restaurants & hotel-restaurant groups workflow.
Use representative inputs from the business to scope enquiry triage. Agree what the system prepares and what a person needs to check.
Make the handover part of the build.
Test normal work, missing information and failures with the team, then hand over clear review steps and practical guidance.
Tuned for pubs, restaurants & hotel-restaurant groups.
01
Classify by enquiry type
Table booking, group enquiry, event/wedding, function room, wake/funeral, supplier, complaint, marketing pitch. Each gets routed differently with appropriate urgency.
02
Draft personalised replies
Not "thanks for your enquiry." A real first reply: what we can offer, our availability, a question to move it forward. Sent automatically for low-risk replies, queued for human review for the higher-value ones.
03
Sensitive cases escalated
Complaints, allergy concerns, accessibility requirements, flagged for human handling immediately. AI doesn't try to handle these; it just makes sure they reach the right person fast.
04
Follow-up on cold enquiries
Group enquiry no reply after 3 days? Polite nudge. 14 days? Final check-in. Personalised every time, referencing the original enquiry. Never harassing, always friendly.
We integrate with what you have.
- Email (Gmail / Outlook)
- Website contact forms
- WhatsApp Business
- OpenTable / ResDiary
- CRM / customer database
We check your software version, available API or export, access permissions and any supplier fees before quoting. If a reliable connection is not available, we will explain the practical alternatives.
Prove it on your own work first.
How we judge the pilot
Compare response time, correct routing and qualified enquiries, including urgent messages and poor-fit requests.
What stays in your hands
Agree which acknowledgements can send automatically. Quotes, sensitive replies and uncertain classifications go to a person.
Fixed fee, phased delivery.
£3,200-£8,000 for build, ~£200-£500/month for hosting
From £3,200excluding VAT
Enquiry triage for pubs, restaurants & hotel-restaurant groups
- Workflow audit + industry-specific spec
- Build, integrations, and tuning to your real data
- Deployment, handover and agreed access controls
- Hosting, AI usage and ongoing support quoted separately
Things people in this industry ask us.
01Won't customers know it's AI?
They're getting a personalised, relevant first reply within minutes, that's the only thing they care about. The replies sound like your venue (because we tune on your past replies), and a human reviews higher-value ones before they send.
02How does it handle allergy or accessibility queries?
These are flagged as sensitive and routed to a human immediately. AI does not draft replies to allergy or accessibility queries, it just makes sure they reach the right person with priority.
03Can it handle multi-site enquiries?
Yes, enquiries are routed to the right venue based on the venue mentioned, the geographic area, or the type of enquiry. For groups asking "do you have venues in X and Y", the response covers both sites.
04What about phone enquiries?
Voicemails transcribed and routed through the same pipeline. For live calls, your team takes them, but they get a quick summary of the caller's history before they pick up.
05Will it integrate with our booking system?
Yes, confirmed bookings flow to your booking platform (OpenTable, ResDiary, etc.). AI handles the triage and reply; the booking system handles the actual reservation.
Zoom out.
Related solutions.
Keep exploring
Turn the idea into a working system.
What could work
better for you?
A new website. More customers. Less admin.
Tell us where you want to get to. Chris or Kay will reply within one working day.