An AI Assistant That Knows Your Business.
ChatGPT knows the internet. It doesn't know your jobs, your customers, your stock, or your shop floor. We build internal AI assistants that connect to your actual systems — MES, CRM, accounts, shared drives — and answer questions in plain English. Shop-floor staff use it on a tablet. Office staff use it on their desktop. Both ask "where's job 1647?" and get an instant answer.
The promise
Where it hurts
The real friction we hear about.
Information is locked in systems
Job status in the MES. Customer history in the CRM. Stock in the ERP. Drawings on the share. To answer "is job 1647 ready to ship?" someone has to open four tabs. Most people just walk over to the shop floor and ask.
Your team can't use ChatGPT for this
Public AI doesn't know your jobs, your customers, or your data. And you don't want your business data in a public model. That's the whole problem with "just use ChatGPT" as an answer.
Shop-floor staff get left behind
The office uses spreadsheets and dashboards. The shop floor uses a noticeboard and a clipboard. Bridging that gap with traditional software means custom screens, training, change management. AI chat does it in plain English — anyone can use it.
Knowledge walks out the door
"How do we usually handle that with this customer?" lives in one person's head. An assistant trained on your past quotes, jobs, and customer notes makes that knowledge available to everyone, including the new starter.
How it works
What we actually build.
Connect to your real systems
API connections to your MES, CRM, accounts, ERP, document store. Read-only by default. Write access for specific actions you approve (logging a quality issue, moving a job stage, starting/stopping a task).
Retrieval-augmented, not memorised
The assistant queries your live data when asked — it doesn't memorise it. Answers are always based on the current state of your business, not a cached snapshot.
Action-capable where it matters
Beyond Q&A, the assistant can take actions: start a task, log a defect, send a customer update, raise an internal ticket. Every action confirms before executing, and every action is logged.
Safety rails for the shop floor
Voice-first interface for noisy environments. Confirmation prompts before any destructive action. Role-based permissions — operators can't change pricing; estimators can't edit production schedules. Built for real workshops, not air-conditioned offices.
Proof
Real outcomes, not slideware.
Conversational AI assistant in daily use by shop-floor staff. They ask "where's job QU-1647?", "what's due this week?", and get instant answers. The assistant can also start/stop tasks, log quality issues, and move jobs between production stages — all through natural conversation with built-in safety confirmations.
Industry fit
Where this lands hardest.
Pricing
Fixed fee, phased delivery.
£5,000–£18,000 for build, ~£300–£800/month for hosting + model usage
From £5,000
Typical internal ai assistant build
- Workflow audit + spec phase
- Build, integrations, and tuning to your data
- Live deployment in your environment
- Monthly support and accuracy monitoring
Questions
Things people ask us about this.
01 Isn't this just ChatGPT with a system prompt?
No. ChatGPT plus a system prompt is a chatbot. What we build is connected to your live business data, can take real actions, has audit logs, has role-based permissions, and is hosted in your environment. Different problem, different solution.
02 What about hallucinations?
The assistant only answers from retrieved data — if it can't find the answer in your systems, it says so. We don't let the model "make up" facts about your business. For action-taking, every action confirms before executing, so even if the assistant misunderstands, the human has the final say.
03 Will the shop floor actually use it?
Yes, if it's designed for them — voice-first, big touch targets, plain-English answers, and integrated into the workflow they already follow (e.g. on a tablet at each work station). The technology is the easy part; the UX is what makes adoption stick.
04 How do you keep our data private?
Your data stays in your environment. We use enterprise AI providers with zero-retention API contracts. The model never sees your data outside of answering a specific user query, and the data isn't used to train external models. Full DPA available.
05 Can it integrate with the systems we already have?
Almost always, yes. We've connected assistants to bespoke MES, Sage, Xero, Microsoft 365, Google Workspace, SharePoint, custom databases, and email. If the system has an API or even a file-based interface, we can integrate.
Related
Other AI patterns we deliver.
Let's see if we can help.
A 15-minute chat with Chris & Kay. No slides. No pitch deck. You tell us what's on your plate; we follow up by email with real thinking.