An AI Assistant That Knows Your Business.
ChatGPT knows the internet. It doesn't know your jobs, your customers, your stock, or your shop floor. We build internal AI assistants that connect to your actual systems (MES, CRM, accounts, shared drives) and answer questions in plain English. Shop-floor staff use it on a tablet. Office staff use it on their desktop. Both ask "where's job 1647?" and get an instant answer.
The problem, in plain English.
Information is locked in systems
Job status in the MES. Customer history in the CRM. Stock in the ERP. Drawings on the share. To answer "is job 1647 ready to ship?" someone has to open four tabs. Most people just walk over to the shop floor and ask.
Your team can't use ChatGPT for this
Public AI doesn't know your jobs, your customers, or your data. And you don't want your business data in a public model. That's the whole problem with "just use ChatGPT" as an answer.
Shop-floor staff get left behind
The office uses spreadsheets and dashboards. The shop floor uses a noticeboard and a clipboard. Bridging that gap with traditional software means custom screens, training, change management. AI chat does it in plain English, anyone can use it.
Knowledge walks out the door
"How do we usually handle that with this customer?" lives in one person's head. An assistant trained on your past quotes, jobs, and customer notes makes that knowledge available to everyone, including the new starter.
What actually happens.
Connect to your real systems
API connections to your MES, CRM, accounts, ERP, document store. Read-only by default. Write access for specific actions you approve (logging a quality issue, moving a job stage, starting/stopping a task).
Retrieval-augmented, not memorised
The assistant queries your live data when asked, it doesn't memorise it. Answers are always based on the current state of your business, not a cached snapshot.
Action-capable where it matters
Beyond Q&A, the assistant can take actions: start a task, log a defect, send a customer update, raise an internal ticket. Every action confirms before executing, and every action is logged.
Safety rails for the shop floor
Voice-first interface for noisy environments. Confirmation prompts before any destructive action. Role-based permissions, operators can't change pricing; estimators can't edit production schedules. Built for real workshops, not air-conditioned offices.
Fixed fee, phased delivery.
£5,000-£18,000 for build, ~£300-£800/month for hosting + model usage
From £5,000
Internal AI assistant
- Workflow audit + scope
- Build, integrations, and tuning to your real data
- Live deployment in your environment
- Ongoing tuning + accuracy monitoring
What people ask us.
01Isn't this just ChatGPT with a system prompt?
No. ChatGPT plus a system prompt is a chatbot. What we build is connected to your live business data, can take real actions, has audit logs, has role-based permissions, and is hosted in your environment. Different problem, different solution.
02What about hallucinations?
The assistant only answers from retrieved data, if it can't find the answer in your systems, it says so. We don't let the model "make up" facts about your business. For action-taking, every action confirms before executing, so even if the assistant misunderstands, the human has the final say.
03Will the shop floor actually use it?
Yes, if it's designed for them, voice-first, big touch targets, plain-English answers, and integrated into the workflow they already follow (e.g. on a tablet at each work station). The technology is the easy part; the UX is what makes adoption stick.
04How do you keep our data private?
Your data stays in your environment. We use enterprise AI providers with zero-retention API contracts. The model never sees your data outside of answering a specific user query, and the data isn't used to train external models. Full DPA available.
05Can it integrate with the systems we already have?
Almost always, yes. We've connected assistants to bespoke MES, Sage, Xero, Microsoft 365, Google Workspace, SharePoint, custom databases, and email. If the system has an API or even a file-based interface, we can integrate.
Which industries this suits.
Other AI work we build.
More Internal AI assistant patterns and proof
- Invoice PO matching for fabricators, Kingsland Fabrications
- Engineering drawing and cut-list extraction, Kingsland
- Shop-floor AI assistant running daily, Kingsland
- E-commerce AI tools for product businesses, UK Workbenches
- Reactive maintenance AI for doors & access, DoorOps
- AI Invoice Matching for Fabricators
- Workflow Automation for Fabrication
- Document Extraction for Fabrication
- Quote Generation for Trades & Fabricators
- QC Inspection Automation for Manufacturing
- Enquiry Triage & Workflow for Hospitality/Trades
- Kingsland Fabrications, full MES + AI systems case study
- UK Workbenches, ~42% revenue growth (Shopify + PPC)
- CRB Door Systems, Rotherham industrial doors proof
- Free website and AI-readiness check
Ready to win more
and do more with
less staff?
- More enquiries & better rankings
- Smoother operations & less admin
- Faster quoting & better follow-up
- More jobs completed, without hiring more
Book a free strategy call
and let’s map out your clear next step.
Book My Strategy Call No pressure. Just practical advice.